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Aug 14, 2015 admin (0)

Windows 10 and ACT. Ha Ha Ha? We can't recommend anything older than version 17 for Windows 10. There's an old saying how the leading of edge of technology is also the bleeding edge of technology. Yikes? ACT published two documents that ACT customers should read before they upgrade to Windows 10.

Known issues and workarounds for using Act! v17 with Windows 10 LINK HERE

Best practices for using Act! v17 with Windows 10   LINK HERE

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The best "simple explanation" of ACT eMarketing is in this small PowerPoint. ...Includes • ACT eMarketing (500 contacts) • Expert technical support • Video training • Track opens • Call List of ranked opens ACT eMarketing is inside of the application so at least check it out...

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You’re an ACT Subscription customer so you’ll find it helpful to have the direct line to support and avoid speaking with the Sales Department first. ACT Hosted Support: 877-716-6296 You MUST have your account number! It starts with an “A” but you don’t enter that in when prompted. OK?

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You're an ACT Hosted Support customer so you'll find it helpful to have the direct line to support and avoid speaking with the Sales Department first. ACT Hosted Support: 877-501-4494 You MUST have your account number! It starts with an "A" but you don't enter that in when prompted. OK?

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AVG may prevent ACT from opening. Easy steps to tell AVG to play nice with ACT:   Silly AVG   You may be able to workaround this by disabling AVG or by adding one of the following file paths (depending on your version of windows and Act!) to AVG's exceptions list.

  1. Open your AVG program.
  2. From the Options menu select Advanced settings.
  3. In the left pane select Exceptions.
  4. In the right pane click Add exception.
  5. In the drop-down menu please select the exception type.
  6. Browse to the file, folder that you want to exclude or type URL
  7. Click OK to save details of the exception.
  8. Click OK again to save the settings.
32-bit OS:
  • Act! Pro and Act! Premium: C:\Program Files\ACT\Act for Windows\Act!.exe
  • Act! Premium (access via web) C:Program Files\ACT\Act for Web\Act!.exe
64-bit OS:
  • Act! Pro and Act! Premium: C:\Program Files (x86)\ACT\Act for Windows\Act!.exe
  • Act! Premium (access via web) C:Program Files (x86)\ACT\Act for Web\Act!.exe

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Apr 14, 2015 admin (0)

Shhh - FREE HELP with ACT is easy to get and I want to share three ways to find it...

  1. Act Tech support looks up everything at www.ActKB.com.  There's no way anyone can know it all unless you're me. :)
  2. You can post a question at http://community.act.com and even better you should search the 60,000 posts already there!
  3. Call me (Michael). No Joke. I'll talk to anyone for FREE for 5 or 10 minutes.  I could find a better hobby but I love what I do so just mention this blog post and call me.
If I left anything out email me!

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Do you auto backup your Act! database?

  • Act! has this easy document that shows how to schedule it: Click Me
  What I worry about is having my external hard drive break or get lost so back it up online for FREE with Dropbox.
  • Signup for a free account at www.Dropbox.com
  • Sign into Dropbox and install the local windows install file
  • Follow the Act! tech document on how to do the backup: Click Me
  • The only change is under Database Backup Options change it to the Dropbox folder!
Steps for the backup fast and easy:
  1. Inside of your database: Click the Tools Menu, select ACTScheduler...
  2. Click Edit Task in the upper left corner
  3. Click Next two times to get the Database Backup Options screen, click Browse
  4. Navigate to the Dropbox folder location (it's in your Favorites in Windows Explorer)
  5. Click Next two times, click Finish

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