ACT Subscription customer Support Line

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You’re an ACT Subscription customer so you’ll find it helpful to have the direct line to support and avoid speaking with the Sales Department first. ACT Hosted Support: 877-716-6296 You MUST have your account number! It starts with an “A” but you don’t enter that in when prompted. OK?

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You're an ACT Hosted Support customer so you'll find it helpful to have the direct line to support and avoid speaking with the Sales Department first. ACT Hosted Support: 877-501-4494 You MUST have your account number! It starts with an "A" but you don't enter that in when prompted. OK?

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AVG may prevent ACT from opening. Easy steps to tell AVG to play nice with ACT:   Silly AVG   You may be able to workaround this by disabling AVG or by adding one of the following file paths (depending on your version of windows and Act!) to AVG's exceptions list.

  1. Open your AVG program.
  2. From the Options menu select Advanced settings.
  3. In the left pane select Exceptions.
  4. In the right pane click Add exception.
  5. In the drop-down menu please select the exception type.
  6. Browse to the file, folder that you want to exclude or type URL
  7. Click OK to save details of the exception.
  8. Click OK again to save the settings.
32-bit OS:
  • Act! Pro and Act! Premium: C:\Program Files\ACT\Act for Windows\Act!.exe
  • Act! Premium (access via web) C:Program Files\ACT\Act for Web\Act!.exe
64-bit OS:
  • Act! Pro and Act! Premium: C:\Program Files (x86)\ACT\Act for Windows\Act!.exe
  • Act! Premium (access via web) C:Program Files (x86)\ACT\Act for Web\Act!.exe

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Jul 10, 2015 admin (0)

What do you do when you don't have a server for your database? You have it "hosted" of course! We like to think of ourselves as a "Strategic Hosted Partner" (whatever that means). WE CAN HANDLE YOUR DATABASE!! Hosting

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Jun 30, 2015 admin (0)

I always stress out trying to find the latest version of Act to download so I wanted to post the links for friends and myself... 17.1 Windows Client: HERE 17.1 Web Client for Servers: HERE 17.1 PRO Edition: HERE Thanks for playing!

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Apr 14, 2015 admin (0)

Shhh - FREE HELP with ACT is easy to get and I want to share three ways to find it...

  1. Act Tech support looks up everything at www.ActKB.com.  There's no way anyone can know it all unless you're me. :)
  2. You can post a question at http://community.act.com and even better you should search the 60,000 posts already there!
  3. Call me (Michael). No Joke. I'll talk to anyone for FREE for 5 or 10 minutes.  I could find a better hobby but I love what I do so just mention this blog post and call me.
If I left anything out email me!

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Do you auto backup your Act! database?

  • Act! has this easy document that shows how to schedule it: Click Me
  What I worry about is having my external hard drive break or get lost so back it up online for FREE with Dropbox.
  • Signup for a free account at www.Dropbox.com
  • Sign into Dropbox and install the local windows install file
  • Follow the Act! tech document on how to do the backup: Click Me
  • The only change is under Database Backup Options change it to the Dropbox folder!
Steps for the backup fast and easy:
  1. Inside of your database: Click the Tools Menu, select ACTScheduler...
  2. Click Edit Task in the upper left corner
  3. Click Next two times to get the Database Backup Options screen, click Browse
  4. Navigate to the Dropbox folder location (it's in your Favorites in Windows Explorer)
  5. Click Next two times, click Finish

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Act! Premier Trainers - That's us!

We are uniquely qualified to deliver custom Act! training services at your location or in a dedicated training facility, and can develop comprehensive training using your data and real-world examples.
Act! Premier Trainers must successfully pass a specialized trainer course giving them extensive product knowledge, so they're your best resource for Act! training.
 
 Act! Software Trainer

Did you want training on the Act! Software you purchased?

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We never finish it all in a day - something has to get done tomorrow right? In ACT we roll-over uncompleted tasks to today's calendar (and/or Task List). Here's how:

1. Select Tools > Preferences > Calendar & Scheduling TAB
2. Click Scheduling Preferences > select the Activity type (we only do Calls & To-Dos)
3. Check the box for 'Roll over to today' then click OK
Close and reopen ACT and you'll get the prompt. Watch out - we just did it for a customer where 1400 uncleared calls showed up so hit cancel if you are unsure...

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