My fav feature is when you send an email and Act! records a history. So the emails show up in two places. You find a copy of the email in the Send Items folder of Outlook and on the History Tab of the contact's record in ACT. I found two training videos:
Some customers aren't ready to upgrade to Act! version 18.2 so... Here is the hidden link to v18.1 for Windows: http://dl.act.com/181/ESD/actprem_v181x103_US_CA_LA.exe
I'm not sure why Act! hides the download link. Software is FREE. It's the serial numbers that cost money right?